CSIT provides dedicated IT support for Computing Sciences staff. Please feel free to contact us if you need help!

• Request IT support: [email protected] or go.lbl.gov/cshelp
• General communication: [email protected]

There are some IT services and systems widely used by CS that CSIT does not manage and may not have the ability to troubleshoot. In those cases, we enlist the help of one of the support groups in the Lab’s IT Division to resolve the problem.

We are happy to help you with any IT problem you may have, so please always feel free to start with CSIT.

Supports macOS and Windows workstations

• Endpoint setup and configuration
• Troubleshooting
• Hardware repair
• Loaner computers
• Printing
• System purchase consultation and assistance

Administers and supports Linux servers and workstations used for scientific computing research

• System administration
• Performance tuning/troubleshooting
• Storage/data management, backups
• System purchase consultation and assistance

Supports and maintains Computing Sciences’ video conference rooms & systems

• Deploy and maintain video conferencing systems and infrastructure in CS conference rooms
• Pre-meeting consultation
• Video conference room training

Manages and maintains a server room for CS scientific computing research servers and infrastructure

• Rack space for hosting servers
• Networking
• Power & cooling

Maintains a central apache web server for use by CS research staff 

• Web server hosts several virtual websites for CS groups and projects
• Solution for sites with requirements that cannot met by WordPress or Silverstripe

Provides help with key aspects of managing DOE tagged equipment

• Store & prepare unused computers for later use
• Salvaging equipment
• Refreshing hardware – guidance, advice
• Coordinate updates with CS Property Representative